The healthcare industry faces a confluence of challenges with rising costs, inconsistent quality and access to care. The three key principles that will drive industry transformation are: Affordability of care, overall wellness and patient-centricity. Healthcare Reform (HCR) is helping accelerate the speed of transformation in the industry.
Infosys Public Services conducted a panel discussion and a survey on ‘Healthcare Reform or Not: Key Imperatives for 2012‘ attended by almost 100 executives at a leading industry conference for health plans and provider organizations.
Survey Findings
- Despite intense debate, over 80% of health plans are implementing Healthcare Reform (HCR) initiatives
- Consumer experience tops the agenda on the 2012 priority list for health plans with a focus on member satisfaction and service
- 80% of health plans are in the “wait and watch” mode and only in planning stages with their Health Insurance Exchange (HIX) initiative
- Nearly 40% of health plans are already implementing Accountable Care Organizations (ACOs); more than half are in planning stages
Download the full survey findings
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